INVESTOR GRIEVANCES

Investor Grievances Escalation Matrix

Details of	Contact Person	Address	Direct Contact No.	Email ID	Operational / Working Hours
Customer Care / Client Servicing	Ms. Manali Golatkar	12, Homji Street, Fort, Mumbai- 400001	022 - 4077 8088	manali.golatkar@sushilfinance.com	(8.30 am to 5.30 pm)
Head Of Client Servicing - DP	Mr. Durga Mishra	12, Homji Street, Fort, Mumbai- 400001	022 -4077 8096	durga.mishra@sushilfinance.com	(8.30 am to 5.30 pm)
Head of Customer care - Broking	Mr. Nasir Khan	12, Homji Street, Fort, Mumbai- 400001	022 - 4093 4000	nasir.khan@sushilfinance.com	(8.30 am to 5.30 pm)
Compliance Officer	Mr. Suresh Nemani	12, Homji Street, Fort, Mumbai- 400001	022 - 4093 5000	suresh.nemani@sushilfinance.com	(9.00 am to 6.00 pm)
Whole Time Director	Mr. Viral Parikh	12, Homji Street, Fort, Mumbai- 400001	022 - 4077 8000	viral.parikh@sushilfinance.com	(9.00 am to 6.00 pm)

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at
https://scores.gov.in/scores/Welcome.html or
Exchange: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx or
https://investorhelpline.nseindia.com/NICEPLUS/ or
with CDSL at https://www.cdslindia.com/Footer/grievances.aspx
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal/Depository Portal.

Write up on procedure for filing a Complaint
https://smartodr.in/login

ATTENTION INVESTORS:

• Precautions for clients dealing in options • || • Investor Charter : Annexure A – Stock Broker | Annexure A – Research Analyst (RA) | Annexure A – DP | Annexure B - DP • || • Advisory for KYC updation • || • Advisory for Investors • || • Investor Awareness regarding the revised guidelines on Margin Collection • || • Link your Aadhar number with us here. • || • IPO Subscription: " UPI Mechanism is Compulsory for Retail Investors. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account." • || • Prevent Unauthorized Transactions in your Demat Account remains in investor's account." • || • Prevent Unauthorized Transactions in your Demat Account- Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile number for all debit and other important transactions in your demat account directly from CDSL on the same day. “ISSUED IN THE INTEREST OF INVESTORS” "Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day . Issued in the interest of Investors."

Registered Office : Sushil Financial Services Private Limited., 12, Homji Street Fort Mumbai-400 001 • Tel. No. +91-22-40936000 • Fax No. +91-22-22665758 • Email: info@sushilfinance.com

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Receive alerts on your Registered Mobile number for all debit and other important transactions in your demat account directly from CDSL on the same day. Prevent unauthorised transactions in your account Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day.

Sushil Financial Services Private Limited - CIN No. U67120MH1991PTC063438- Member : BSE/ NSE. SEBI Registration No. - INZ000165135.. Depository Participant (CDSL) SEBI Registration No.- IN-DP-504-2020. Research Analyst SEBI Registration No.- INH000000867. BSE Enlistment no for RA : 5051. IPO Distributor. AMFI Registered Mutual Fund Distributor ARN No. 77875 Registered Since : 04-Jan-2010 Valid till : 03-Jan-2027

Compliance Officer Details: Name: Mr. Suresh Nemani, Email id: suresh.nemani@sushilfinance.com, Contact No: 022-40935000. In case of any grievances, please write to us on compliance@sushilfinance.com

Disclaimer :
For Research Analyst: Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Mutual fund investments are subject to market risks, read all scheme related documents carefully. Investments in securities market are subject to market risk, read all the related documents carefully before investing.

Protect Yourself from Fraudulent Activities: We want to ensure your safety and keep you informed. While we have not encountered any cases of impersonation involving our brand, it is important to stay vigilant. Fraudsters may misuse Sushil Finance name or Logo to promote fake brokerage schemes, investment opportunities, or other financial services. If you come across any suspicious activities or are unsure about the authenticity of an offer, please do not hesitate to contact us at : 📞 022-40934060 | 022-40934096 📧 social@sushilfinance.com Stay connected with us on our official social media platforms. Your security is our priority. Stay alert and verify any communication you receive to ensure it is from us.